89% of customers will switch to a competitor after JUST ONE bad customer experience. Sign up for our upcoming webinar to learn why (and how you can keep them!) Smart Customers, Digital Experiences and 5 Stupid Mistakes to Avoid Presenter: Michael Hinshaw, President of Touchpoint Metrics Date & Time: February 7, 2013; 11 a.m. – 12… Read more »
Monthly Archives: January 2013
Customer Experience Innovation is a Must for Community Banks
How Community Banks Can Turn Customer Experience Innovation into a Fistful of Dollars Innovative Community Banks of the Year (Nominations Closed) Western Independent Bankers and BDO will be honoring the “Innovative Community Banks of the Year” at their annual conference in March. The awards recognize innovation in customer experience areas like: customer service, products, technology,… Read more »
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